LeadTrackr

Privacy Policy

Last updated: [Insert Date]

ForgeLine Partners ("Company," "we," "our," or "us") operates the LeadTrackr web application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use LeadTrackr.

By using our website or Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to provide and improve LeadTrackr.

a. Information You Provide

When using LeadTrackr, you or your business may provide:

  • Names
  • Phone numbers
  • Email addresses
  • Business information
  • Appointment and lead-related details
  • User account credentials

b. Call and Communication Data

LeadTrackr integrates with third-party communications providers (such as Twilio) to capture:

  • Inbound and missed call metadata
  • Call timestamps and durations
  • Call routing information
  • Messaging metadata (if enabled)

We do not record call audio unless explicitly enabled by the account owner and permitted by law.

c. Automatically Collected Information

When you access the Service, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Usage data and interaction logs
  • Cookies or similar technologies

2. How We Use Information

We use collected information to:

  • Provide and operate the LeadTrackr Service
  • Capture, display, and manage leads and appointments
  • Improve functionality and user experience
  • Communicate with account holders regarding service-related matters
  • Maintain security and prevent abuse
  • Comply with legal and regulatory requirements

We do not sell personal data.

3. Sharing of Information

We may share information only as necessary to operate the Service, including:

a. Service Providers

We share data with trusted third-party providers that support LeadTrackr, such as:

  • Communications providers (e.g., Twilio)
  • Hosting and infrastructure providers
  • Analytics and monitoring services

These providers are permitted to use data only to perform services on our behalf.

b. Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests.

4. Data Retention

We retain information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Account owners may request deletion of their data, subject to legal and contractual obligations.

5. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Maintain sessions
  • Improve performance
  • Analyze usage patterns

You may control cookie settings through your browser preferences.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to certain processing activities

Requests can be made using the contact information below.

8. Third-Party Websites

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Children's Privacy

LeadTrackr is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

ForgeLine Partners
Email: [your contact email]
Website: [your domain]